Thursday, June 16, 2011

Online Support Bagit today








From: Captain Shekhar [mailto:shekhar.captain@gmail.com] 
Sent: 07 June 2011 19:44
To: Online Support [ITBC]
Subject: Ord No : 126151

Ord No : 126151
B Id : 47467845


Bettery for Blackberry is dead ? 
Free Rebock Bag is missing


I can not expect such mistakes from India Today group
Kindly send replacement in very good condition asap



Capt. Shekhar Gupta
CEO 
AeroSoft Corp


Dear Sir,

We would like to inform you that we have taken the matter with the department concerned.

We request you to kindly allow us with the 4-5 working days to resolve the issue and get back to you. Hope you shall bear with us in the interim.

We assure you that all possible care shall be taken from our end.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now – 0120-4112424

Thanks & Regards,
Sachin
Online Support (Bagit today)



Dear Sir,

Please accept our sincere apologies for the inconvenience caused to you.

We would like to let you know that as per our terms and conditions if the product is unused than the complete parcel can be sent back to us at the address mentioned below:

India Today Book Club
Khasra No. 371,
Fatehpurberi
Bhati Village
New Delhi- 110074

The parcel should be accompanied by a photocopy of the invoice and a covering letter mentioning the requirements so as to enable us to arrange a fresh parcel as replacement at the earliest.


Thanks & Regards,
Sachin
Online Support (Bagit today)


Dear Sir,

Please accept our sincere apologies for the inconvenience caused to you.

We request you to kindly provide us with the scanned copy of courier charge slip receive from courier company after send back us damage product so as enable us to do the needful at the earliest.

We can reimburse you maximum rs100/- of courier charges. 

Please note our new customer care number is now – 0120-4112424

Thanks & Regards,
Sachin
Online Support (Bagit today)




Dear Captain Shekhar,
This is with reference to your e-mail.

We request you to kindly visit your nearest service center of BLACKBERRY with your PHONE and the invoice received from our end.

Note – The invoice will serve as the warranty card of your product.

Further, we would like to inform you that we have forwarded your complaint to the concerned department regarding the non-receipt of the bag.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services, always.
Regards,
Sumit Sharma
Executive Customer Care
Bagittoday
Please quote your Order id 474467845 for further future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to response@bagittoday.com or call us on 0120- 4112424.


Regards,
Sumit Sharma
Executive Customer Care
Bagittoday


Dear Mr Sumit Sharma


I have visited personally to local  nearest service 
center of BLACKBERRY with  PHONE But those guys 
denied to even see the phone coz Its not an Indian Model,
Also they said its very old model and its a dead piece.
Its too frustating man after spending lot of money you are
giving us lot of trouble and mis behaving with us.




Executive Customer Care
Bagittoday


with reference to your e-mail. We sincerely apo...
Jun 8 (7 days ago)
Captain Shekhar
Dear Mr Sumit Sharma, I orderd you a blackberry coz I do not have time to mov...
Jun 8 (7 days ago)
Reply
Response (BagItToday) to me
show details Jun 11 (4 days ago)
Dear Mr. Shekhar,

This is with reference to your e-mail.

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that we are unable to provide the facility of  arrange an Engineer visit to place or send another bettery.

Please feel free for any other assistance.

Assuring you of best possible service always.

Regards,

Mohit Gupta

Customer Service Representative

Bagittoday

Please quote your order id: 474467845 for further future correspondance.

Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to response@bagittoday.com or call us on 0120- 4112424.

From: Captain Shekhar [mailto:shekhar.captain@gmail.com] 
Sent: Wednesday, June 08, 2011 1:58 PM
To: response (BagItToday)
Subject: Re: Order id 474467845
- Show quoted text -
- Show quoted text -
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Captain Shekhar to Response
show details 8:28 AM (4 minutes ago)
Dear Mr Sumit Sharma


I have visited personally to local  nearest service 
center of BLACKBERRY with  PHONE But those guys 
denied to even see the phone coz Its not an Indian Model,
Also they said its very old model and its a dead piece.
Its too frustating man after spending lot of money you are
giving us lot of trouble and mis behaving with us.
- Show quoted text -
-- 

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